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International Shipping Policy

At Healer Labs London , we value our international customers and are delighted to provide shipping services worldwide. However, it is important to note that international orders may be subject to customs regulations, import restrictions, and other specific requirements in your country. We want to ensure a smooth and hassle-free shopping experience for you, which is why we have outlined our international shipping policy below.

1. Responsibility for Compliance

It is the responsibility of the customer to ensure that the products they are ordering comply with the customs regulations and import restrictions of their respective country. We do not knowingly ship prohibited items, but it's essential to keep in mind that rules and regulations may change without notice. As such, we recommend checking with your local customs authority or import control agency before placing an international order to verify the eligibility of the items you wish to purchase.

2. Prohibited Items

We maintain a list of items that are typically prohibited for international shipping. However, this list is not exhaustive, and it is subject to change based on the evolving regulations of various countries. Please review this list on our website and cross-check it with your local customs import control guidelines to ensure compliance.

3. Order Returns

In the event that an international order is returned to us due to customs-related issues, we will be happy to assist you. However, please note the following:

• We will refund the cost of the products ordered, minus any delivery charges incurred for the initial shipment.
• We cannot refund any customs duties, taxes, or fees that may have been imposed by your local customs authorities.
• Return shipping costs will be the responsibility of the customer.

4. Custom Duties and Taxes

Customs duties, taxes, and other fees may be levied by your local customs authorities when your order arrives in your country. These charges are not included in the product price or shipping cost displayed during the checkout process. It is your responsibility to pay any customs duties or taxes required by your country's regulations.

5. Shipping Timeframes

Please be aware that international shipping may take longer than domestic shipping due to customs clearance processes and other factors. While we strive to provide accurate delivery estimates, we cannot guarantee specific delivery dates for international orders.

By placing an international order with Healer Labs London, you acknowledge and agree to abide by the terms and conditions outlined in this International Shipping Policy. We appreciate your understanding and cooperation in ensuring a smooth and compliant international shopping experience.